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At Limora, we want you to love every purchase. If something isn't right, we're here to help. Please read our policy below before placing an order.
Return Window
You may request a return or exchange within 7 working days of receiving your order. Requests made after this period cannot be accepted.
Eligible Returns
We accept returns in the following cases:
- You received a damaged, broken, or leaking product.
- You received the wrong item, size, or variant.
- An item is missing from your order.
- The product is defective or not as described.
To qualify, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Perfumes, perfume testers, and decants that have been opened, sprayed, or used.
- Lotions, hand creams, body care, and cosmetic products once opened or unsealed.
- Jewellery that has been worn, or items with removed tags.
- Products damaged through misuse, improper storage, or normal wear after delivery.
- Items bought on sale or with a discount code, unless they arrived damaged or incorrect.
Fragrance performance, such as longevity or projection, differs from person to person and depends on skin type and climate. It is not considered a defect.
How to Request a Return
- Contact us within 7 working days of delivery through our Facebook page, WhatsApp, or email at wearelimora@gmail.com
- Share your order number along with clear photos or a video of the product and packaging. For damaged or leaking items, an unboxing video is strongly recommended and may be required to process your claim.
- Our team will review your request and reply with the next steps.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Inspection & Approval
Once we receive the returned item, we will inspect it and let you know whether your return is approved.
Refunds
Approved refunds are processed within 7 working days. Refunds are sent to your original payment method, or through bKash, Nagad, or bank transfer for Cash on Delivery orders.
Delivery charges are non-refundable unless the return is due to our error, such as a damaged, wrong, or defective item.
Exchanges
If you'd prefer an exchange, we'll replace the item with the same product or one of equal value, subject to stock availability. If the new item costs more, you pay the difference. If it costs less, we refund the difference.
Return Shipping
- If the return is due to our error, Limora covers the return delivery cost.
- For all other approved returns, the customer is responsible for the return delivery charge.
Order Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has been handed to the courier, it can no longer be cancelled. It will be treated as a return, and delivery charges will apply.
Refused Deliveries
If a Cash on Delivery order is refused at the door without a valid reason, we may require advance payment of the delivery charge on future orders.
Contact Us
For any questions about returns or refunds, reach us at:
Email: wearelimora@gmail.com
WhatsApp: +88018 4466 4826
Website: wearelimora.com
Limora reserves the right to update this policy at any time. Changes take effect as soon as they are posted on this page.
