Terms of service

Last Updated: 29 September 2026

Welcome to Limora, a sub-brand of ENE DAO Imports. These Terms of Service apply to everyone who visits, browses or buys from wearelimora.com. By using our website or placing an order, you agree to these Terms, our Privacy Policy, our Return & Refund Policy and our Shipping Policy. Please read them carefully before placing an order.

1. About Us

Business Name: Limora (a sub-brand of ENE DAO Imports)
Proprietor: Tahmid Huda Labib
Address: 2/C, Darussalam Road, Mirpur, Dhaka 1216
Email: wearelimora@gmail.com
Phone / WhatsApp: +880 1844-664826

2. General

Limora is an online store offering curated, ready-stock fragrances, beauty, jewellery and lifestyle products.

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

You agree to provide accurate and complete information when placing an order, including your name, phone number and delivery address.

We may update these Terms from time to time. The updated version takes effect once posted on this page, and the version in effect when you place your order applies to that order.

3. Products

We try to show product colours, images and details as accurately as possible. Actual appearance may vary slightly due to screen settings or lighting.

Fragrance performance, such as longevity and projection, varies with skin type, climate and usage, and is not guaranteed.

All products are subject to availability. We may limit quantities or discontinue products at any time.

4. Pricing

All prices are listed in Bangladeshi Taka (BDT).

Prices may change without notice, but changes will not affect orders already confirmed.

If a product is listed at an incorrect price due to an error, we may cancel the order and offer a full refund of anything you have paid, even after the order has been placed.

5. Orders and Payment

Orders can be placed through our website or our official social media pages.

An order is confirmed once we accept it, which may include a confirmation call or message. We may refuse or cancel any order because of stock unavailability, pricing errors, incomplete delivery information, payment issues or suspected fraud. If you have already paid, you will receive a full refund.

We accept online payment and Cash on Delivery (COD), where available. For COD orders, payment is due in full at the time of delivery.

We may ask for advance payment of the delivery charge, or of the full order, for certain orders or customers. This includes customers who have previously refused a COD delivery without a valid reason.

6. Shipping and Delivery

We deliver across Bangladesh. Delivery charges and timelines are set out in our Shipping Policy.

The standard delivery time is 1 to 5 business days after order confirmation.

Delivery times are estimates. Limora is not responsible for delays caused by courier services, weather, public holidays or other events outside our control.

Please check your parcel when it arrives. We strongly recommend recording an unboxing video, as it helps us resolve any damage or missing-item claims quickly.

7. Returns, Refunds and Cancellations

You may request a return or exchange within 7 working days of receiving your order, subject to the conditions in our Return & Refund Policy.

For hygiene reasons, opened or used perfumes, testers, decants, cosmetics and body care products cannot be returned unless they arrived damaged, defective or incorrect.

Approved refunds are processed within 7 working days.

Orders can be cancelled free of charge before they are dispatched.

Full details are in our Return & Refund Policy. If anything in these Terms conflicts with that policy on returns or refunds, the Return & Refund Policy applies.

8. Agreement to Policies

Before checkout, you will be asked to confirm that you have read and agree to these Terms, our Privacy Policy and our Return & Refund Policy. By ticking that box and placing an order, you confirm your agreement. We may keep a record of that confirmation with your order.

9. Product Use

Please read product descriptions and labels before use.

For fragrances and cosmetics, we recommend a patch test before full use. Stop using a product if irritation occurs.

Products should be stored and used as directed and kept out of reach of children.

10. Intellectual Property

All content on this website, including images, text, logos, branding and product descriptions, belongs to Limora or its licensors. It may not be copied, reproduced or used without our written permission. Brand names and trademarks of the fragrances we sell belong to their respective owners.

11. Privacy

We collect and use your personal information only as described in our Privacy Policy, mainly to process your orders, deliver your products and improve your shopping experience.

12. Limitation of Liability

To the extent permitted by law, Limora is not liable for any indirect or consequential loss arising from the use or misuse of products bought from us.

Our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits any rights you have under the Consumer Rights Protection Act, 2009 or other applicable laws of Bangladesh.

13. Governing Law

These Terms are governed by the laws of the People's Republic of Bangladesh. Any disputes will be subject to the courts of Dhaka, Bangladesh.

14. Contact Us

For any questions about these Terms, please contact us:
Email: wearelimora@gmail.com
Phone / WhatsApp: +880 1844-664826
Facebook: /wearelimora
Instagram: @weare.limora
Website: wearelimora.com